Refund & Return Policy
At Trendykart, we prioritize your satisfaction and strive to ensure that you are completely happy with your purchases. If you need to return an item or request a refund, here are the steps and guidelines:
Time Frame: You can return any product within 7 days of receiving your order.
Condition: Items must be in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
Exclusions: Due to hygiene standards, certain items such as underwear, swimwear, and face masks are not eligible for return or exchange unless they are faulty.
Contact Us: Reach out to our customer service team via email at trendykart.live@gmail.com or call us at +880 1329-294931. Provide your order number and the reason for the return.
Approval: Once your return request is reviewed and approved, you will receive instructions on how to send back the item.
Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item received.
Courier Service: Please use a trackable shipping service to ensure the safe return of the product.
Processing: Once we receive the returned item and confirm that it meets our return conditions, your refund will be processed within 14 working days.
Method: Refunds will be issued to the original method of payment. If this is not possible, we will contact you to arrange an alternative refund method.
Availability: We only replace items if they are defective or damaged. If you need a different size or color, we recommend returning the original item for a refund and placing a new order.
Reporting: If you receive a product that is defective, please contact us immediately with details of the product and the defect. We will promptly arrange for a replacement or refund.
Customer Support
Our customer support team is dedicated to making your experience as smooth and pleasant as possible. If you have any questions or concerns about your order, returns, or refunds, please do not hesitate to contact us.
Thank you for choosing Trendykart. We appreciate your business and are here to ensure that your shopping experience is nothing short of excellent.
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